User Experience

Simple is Hard

September 29, 2011

Simple is hard because complex is easy. Complex and disorganized is the default mode for just about everything in life, and it seems to be the thing we struggle against most. Complexity inevitably arises through our interactions with others — our close relationships can serve it up in abundance. Even Facebook offers a relationship status [...]

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The End of Wayfinding?

August 15, 2011

We’d better get ready – GPS is changing wayfinding profoundly, in ways we never anticipated. Two experiences last week convinced me once and for all about the disruptive power of GPS on the Wayfinding profession. The first was my reading of Alex Hutchinson’s article “Global Impositioning Systems“in The Walrus, discussing how our reliance on GPS [...]

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Better Visitor Experience Through Wayfinding

June 8, 2011

Ever been to a museum or site that really underwhelmed you? We all have I’ll bet, and it’s really disappointing. Sometimes it can be the content or the presentation that just doesn’t engage and inspire. But you know, I find that I can overlook a lot if it feels like they’re really trying. What most [...]

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